PRIVACY
Facebook and Instagram data deletion
Last updated: October 18, 2026
You can disconnect a Meta account from JYI Marketing or ask JYI to delete information associated with it. You do not need to sign in to Facebook to submit a request.
Disconnect the account
In JYI Marketing, open Social accounts and choose Disconnect for the Facebook Page or Instagram professional account. JYI clears its stored access and refresh tokens immediately. You can also remove JYI Marketing from your Meta account’s connected business integrations to revoke access at Meta.
Request deletion from JYI
Email info@jyisolutions.com with the subject “Facebook or Instagram data deletion request”. Tell us the Facebook Page or Instagram account name, the JYI Marketing workspace, and whether you want the connection record or other JYI Marketing information deleted. Include only details needed to locate the record. Do not send a password, access token or government ID.
How we verify and respond
We verify a request using the existing JYI Marketing workspace or an email address already associated with the connection; we do not ask for your Meta password or token. We aim to acknowledge the request within five business days and complete it within 30 calendar days. If a specific record must be retained for tax, accounting, audit, security or a legal dispute, we will explain the reason and limit access to that record.
What deletion covers
We remove or de-identify the Meta account and Page identifiers, names, usernames, granted scopes and connecting-user details from JYI’s active systems. When you disconnect without a separate deletion request, identifying connection details are removed or de-identified within 90 days. Recovery backups are private and expire after 90 days. A minimal de-identified record may remain where needed to preserve an operational or legal history.
Posts already published
Disconnecting JYI does not remove posts or media already published to Facebook or Instagram. Remove those items directly in Meta or the relevant Page/account. JYI does not keep a copy of your Meta password.